Privacy Policy

This Privacy Policy explains how TenantShield LLC ("we", "us") handles information collected through TenantShield at gettenantshield.com (the "Service").

Information you provide to generate a letter. This includes the details you enter into our intake form — for example your name, the rental property address, your landlord or property manager's name, your state and city, the deposit amount, relevant dates, and a description of your dispute.

Payment information. Payment is processed by Stripe, Inc. Stripe collects and processes your card details directly under its own privacy policy. We receive only limited confirmation information (such as that a payment succeeded) and do not store your full card number.

Information you send us directly. If you email us, we receive your email address and the contents of your message.

Limited technical data. Our hosting provider may automatically log standard technical information such as IP address and browser type for security and reliability. We do not use this to build advertising profiles.

We use the information you provide solely to generate your demand letter, process your payment, deliver the result to you, respond to support requests, maintain the security and reliability of the Service, and comply with legal obligations. We do not use your dispute details for advertising.

To generate your letter, the information you enter is transmitted to our third-party AI provider (Anthropic) through its API, which produces the letter text. This transmission is necessary to deliver the product you purchased. Your form content is sent only for the purpose of generating your letter and is not used by us to train any model.

We share information only with the providers that make the Service function:

• Stripe — payment processing.
• Anthropic — AI generation of your letter text.
• Vercel — website hosting and infrastructure.

These providers process data on our behalf to deliver the Service. We do not sell, rent, or trade your personal information to anyone, and we do not share it for third-party advertising.

While you fill out the intake form, your entries are held in your browser's working memory for the duration of your visit so you can review and edit them before submitting. When you submit the form, your information is transmitted to our servers to generate your letter. We do not persist your form entries in local storage, cookies, or any other long-term browser storage, and we do not use third-party advertising or tracking cookies.

We keep personal information only as long as reasonably necessary to provide the Service, resolve disputes, prevent abuse, and meet legal and accounting obligations. Payment records are retained by Stripe under its own policies and as required for tax and financial recordkeeping.

You may request access to, correction of, or deletion of the personal information we hold about you by emailing support@gettenantshield.com. We will respond within a reasonable time. Some information may need to be retained for legal, tax, or fraud-prevention reasons.

We use reasonable administrative and technical measures, and rely on established providers (Stripe, Vercel, Anthropic) that maintain their own security programs, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Service is intended for adults (18+) and is not directed to children. We do not knowingly collect personal information from anyone under 18.

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version. Material changes will be reflected on this page.

Privacy questions or data requests: support@gettenantshield.com. Legal notices: legal@gettenantshield.com.